instaclean - Professional Cleaning Services

At Swoopster ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile application, and services (collectively, the "Service").

1. Information We Collect

1.1 Information You Provide

Account Information: Name, email address, phone number, password, and profile information
Identity Verification: Ghana Card number, identification documents, and verification photos (for Cleaners)
Booking Information: Service preferences, location, address, special instructions, and payment details
Professional Information: Work experience, certifications, skills, availability, and service areas (for Cleaners)
Communication: Messages, reviews, feedback, and support requests

1.2 Automatically Collected Information

Device information (type, operating system, unique identifiers)
Usage data (pages visited, features used, time spent)
Location data (with your permission)
Log data (IP address, browser type, access times)
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process and facilitate bookings between customers and Cleaners
Verify user identities and conduct background checks (for Cleaners)
Process payments and manage financial transactions
Send you service-related communications, updates, and notifications
Respond to your inquiries, requests, and support needs
Personalize your experience and provide relevant content
Monitor and analyze usage patterns and trends
Detect, prevent, and address technical issues and security threats
Comply with legal obligations and enforce our Terms of Service

3. Information Sharing and Disclosure

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, identity verification, background checks, data analytics, and customer support.

3.2 Between Users

To facilitate bookings, we share necessary information between customers and Cleaners, including names, contact information, service details, and location information.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security assessments and updates
Limited access to personal information on a need-to-know basis
Secure payment processing through certified payment providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Background Checks

For Cleaners, we conduct background checks and verification processes as part of our safety measures. By applying to become a Cleaner, you consent to:

Criminal background checks
Identity verification using Ghana Card
Reference checks
Verification of work experience and qualifications

This information is used solely for verification purposes and is handled in accordance with applicable data protection laws.

6. Your Rights and Choices

Access: You have the right to access and receive a copy of your personal information.

Correction: You can update or correct your personal information through your account settings or by contacting us.

Deletion: You may request deletion of your account and personal information, subject to our legal obligations to retain certain data.

Opt-Out: You can opt out of marketing communications by following the unsubscribe instructions in our emails or by contacting us.

Location Data: You can control location sharing through your device settings.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and usage patterns. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our Service.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or business purposes.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Swoopster
Email: privacy@swoopster.com.gh
Address: 123 Independence Ave, Accra, Ghana
Phone: (+233) 30-000-0000