Terms of Service

3.1 Account Creation: To use certain features of our Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3.3 Account Eligibility: You must be at least 18 years old to create an account and use our Service. By creating an account, you represent and warrant that you are at least 18 years old.

4.1 Platform Service Fee: Swoopster charges a service fee of 15% on all bookings made through the platform. This fee is deducted from the total booking amount before payment is processed to the Cleaner.

4.2 Payment Processing: All payments are processed securely through our payment partners. Customers agree to pay the total booking amount, including the platform service fee, at the time of booking confirmation.

4.3 Refunds: Refund policies are subject to the specific terms of each booking and may vary based on cancellation timing and circumstances. Please refer to our cancellation policy for detailed information.

5.1 Independent Contractors: Cleaners are independent contractors, not employees of Swoopster. Cleaners are responsible for their own taxes, insurance, and compliance with all applicable laws and regulations.

5.2 Service Quality: Cleaners agree to provide services in a professional manner, consistent with industry standards, and in accordance with the booking details agreed upon with the customer.

5.3 Background Checks: All Cleaners must undergo background checks and verification processes as required by Swoopster. Cleaners consent to these checks as part of the registration process.

6.1 Accurate Information: Customers must provide accurate information about their location, service requirements, and any special instructions or circumstances that may affect the cleaning service.

6.2 Safe Environment: Customers are responsible for ensuring a safe working environment for Cleaners. This includes disclosing any hazards, pets, or special conditions.

6.3 Payment: Customers agree to pay for services as agreed upon at the time of booking, including all applicable fees and taxes.

7.1 Customer Cancellations: Customers may cancel bookings subject to our cancellation policy. Cancellation fees may apply based on the timing of the cancellation relative to the scheduled service date.

7.2 Cleaner Cancellations: If a Cleaner cancels a confirmed booking, we will work to find a replacement Cleaner or provide a full refund to the customer.

7.3 Refund Processing: Refunds, when applicable, will be processed to the original payment method within 5-10 business days.

8.1 Dispute Process: If you have a dispute with another user (customer or Cleaner), we encourage you to contact us first. We will attempt to facilitate a resolution but are not obligated to do so.

8.2 Limitation of Liability: Swoopster acts as a marketplace platform and is not responsible for the actions, omissions, or conduct of users. Our liability is limited to the amount of fees we have collected from you in the 12 months preceding the claim.

11.1 By You: You may terminate your account at any time by contacting us or using the account deletion feature in your settings.

11.2 By Us: We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, with or without notice, for any reason, including violation of these Terms.